Frequently Asked Questions (and Answers!)

 

What ages is Woodland Designed For and how long can we stay?

The play space is suitable for children ages 5 months to 5 years old. If you have a child over 5 years old, please ensure they are playing safely and supervised with little ones.

 

Any rules to keep in mind?

  1. ALL guests must have socks.

  2. Play sessions are unlimited within reason (i.e. if you have been there for over 2 hours and we are at capacity we may ask you to end your session. We do not allow same day returns without paying for a separate play.

  3. All guests must have a signed waiver before entering the play space.

  4. Children who appear visibly sick will kindly be asked to return on a day when they are feeling better. We ask that parents and caregivers consider the health and well being of our other guests.

Can I drop my child off and come back?

Please note we are not a drop off center or child care facility. Parents and caregivers must stay within the open play space area to supervise their child at all times during their stay at Woodland.

What can we eat? Can we bring our food? 

Woodland features a coffee bar and refreshment area featuring locally baked treats and child friendly, healthy goodies for purchase. We do permit outside snacks but please note we are a NUT FREE FACILITY. Food deliveries, take-out and hot meals to our space during guests playtime is prohibited. Woodland is a nursing friendly facility. We also have two high chairs available.

Where do I leave my car, carseat, and/or stroller?

Please leave strollers and carseats under the awning outside of our space. We have limited space inside. We have plenty of free parking in an on premises parking lot. 

What is your lost and found policy?

We keep all items in our lost and found with an inventory. We keep items for 2 weeks and then donate them. If they are not claimed. 

What does Eco-Friendly Mean?

It means we took thought and care in selecting every single item that enters our space. The floor is cork, which has anti-microbial properties and is naturally sourced, play wood is solid wood (no MDF or plywood), toys are free of BPA, BPS, Phthalates, PVC, polyurethane foam, formaldehyde and other toxins. Cleaning supplies, food and drinks are also eco-friendly, natural, local, and/or organic whenever possible.